Refund Policy

1. Strict No-Refund Policy

Due to the digital nature of our services and the immediate fulfillment of virtual currency (Coins) and subscription benefits, all purchases on Onii Chat are final and non-refundable.

2. Free Tier Evaluation

We provide a robust Free tier (using the Onii Lite model) so users can thoroughly evaluate the platform before making any financial commitment. We strongly encourage all users to test the service using the free tier to ensure it meets their expectations prior to purchasing subscriptions or coin packs.

3. Missing Items or Failed Deliveries

If you have been charged for a subscription or coin pack but have not received the items in your account, please do not issue a chargeback. Instead, submit a support ticket via our Contact Us page. We will verify the transaction and manually credit your account.

4. Third-Party Payment Processors

All payments are handled securely by third-party merchants and payment gateways (such as Stripe or Fourthwall). Onii Chat does not store your credit card information or handle the transaction directly. We are not liable for unauthorized charges originating from compromised payment methods.

5. Account Bans

If your account is suspended or terminated due to a violation of our Terms of Service or User Agreement, you will lose access to all purchased coins and subscription benefits. No refunds will be provided for lost access due to disciplinary actions.